Last week, subscriber Ian Pitt wrote from the UK to ask about a problem he was having with his computer:
I’ve been reading your newsletter for some time, and appreciated your advice both in the newsletter and on the website.
I suppose that I’ve been hoping that another subscriber would write with my problem (!) — but I haven’t found anything that quite matches so far…
I’m running Windows 7 and Office 2007. Until a few months ago, when I received an email with a Word attachment (doc or docx) I could open the attachment directly from Outlook.
For no obvious reason this has stopped functioning, I still see the icon for a Word attachment in Outlook, but when I double-click, Word opens as a blank workspace. My alternatives are either to Preview the document from Outlook (which opens the document without a problem) or otherwise to save the document, open Word and then load the stored document.
I’ve Googled for a solution, and quite a few others seem to have had the same experience — but so far as I can see no-one can satisfactorily explain either what change of settings has caused this to occur, nor how to resolve the problem.
Running Office diagnostics shows no errors and even reinstallation of the entire Office 2007 hasn’t sorted the issue.
Have you come across this before…am I missing an obvious solution?
Thanks again for a great newsletter.
I wrote back to Ian to tell him that he may be getting "help" from his antivirus/antimalware program.
Something is blocking the pass-through of the document name or otherwise preventing Word from opening the file when double-clicked from Outlook 2007.
It could also be an add-on that he as added to Outlook 2007.
I just tested with the VIPRE Antivirus Premium program that I use with my Outlook 2007 — and my file opened perfectly.
You can try its 30-day free trial by downloading from
http://terryscomputertips.com/VIPREpremium (the info page)
http://terryscomputertips.com/VIPREpremiumDownload (direct download)
Ian wrote back to say:
Thanks Terry, I’ll give it a go & let you know.