Subscriber Howie Kipnes wrote to with web browsing and wireless network connection problems, apparently unrelated:
I have two recent issues that came up a couple of days apart.
1. I use GC and FF as browsers with IE as a backup. All of a sudden the GC wouldn’t load and I’d get messages “Error 102 or 106_ Connection Problems. FF and IE continue to load fine.
2. Yesterday, my laptop stopped connecting. It is not getting a signal from the home network. The router is Linksys N 1000 and only a few months old. I hit reset and reset modem as well. It had been working fine. My wife’s laptop isn’t getting the signal either, but works fine.
My laptop is an HP, about 5 years old, Windows XP, and my wife’s is a Dell, about 6 months old, Windows 7.
Thank you for any suggestions and all past help.
On the first issue with GC (Google Chrome) it was interesting that Firefox and Internet Explorer were working fine. The problem was specific to Google’s Chrome web browser.
I wrote to Howie to tell him to suggest that he try uninstalling and reinstalling Chrome. Of course, he should save his Chrome bookmarks/favorites first.
Regarding the router problem, since both wireless computers are having the same problem I suspect that the router has gone bad, perhaps from a power surge, but it could be from just about any other reason – or maybe something as simple as accidentally getting unplugged (although he would have noticed that, when he reset the router and the modem.
I suggested that he test his connection with his computer in the same room as the router. First, though, the best step would be to hook directly to it with an Ethernet cable and make sure that it’s working period.
Check the settings. If they appear right, and it still doesn’t work, or if they don’t look right, use the router’s Factory Reset button to reset the router to factory settings. Usually a quick push of the router’s reset button will do a quick reset. Holding the reset button for about 10 seconds will reset most routers to their factory configuration.
At that point, you can configure your router again the way you prefer. Be sure you use the “MAC Address Filter” function to restrict access to only the MAC addresses of the wireless and wired connectors in the computers that you authorize to connect to it (don’t forget the iPhone and other wireless devices – they’ll have MAC addresses that you’ll also want to set the router to allow access.
Any time you configure your wireless router, be sure to set the password on the router – some malware changes router settings – and to set the encryption at the best your computer and the router will both do. Most of today’s devices will do WPA2 encryption.