Subscriber John Zenger wrote to ask about a problem he was having with
I have Windows XP. Every night I shut down my computer. Every night I receive the following message:
WINDOWS IS SHUTTING DOWN.
INSTALLING UPDATE 1 OF 1.
DO NOT TURN OFF OR UNPLUG YOUR COMPUTER.
IT WILL TURN OFF AUTOMATICALLY.
However, the update does not install because I receive the same message every night when I shut down my computer. What could the problem be?
Thank you in advance for your consideration in this matter.
I wrote back to John to suggest that he start Windows Updates or Microsoft Updates, whichever you are using. Once IE is open and showing the Windows Updates web page, click on the Review Your Updates History link in the column on the left side.
It will tell you which update’s not installing right.
At that point, go to Microsoft.com and put that update name and number into the search bar to search Microsoft.com (not the search bar for the Bing search of the Internet). If you don’t find anything, then try the Bing search or Google search.
Per your instructions, I clicked on Review Your Updates History link.
I found the same update listed twice on the same day:
INTERNET EXPLORER 8 FOR WINDOWS XP
One update had FAILED or the other update had SUCCEEDED.
How do I delete the update that FAILED ?
I wrote back to John to tell him that I wasn’t really sure, since I wasn’t looking at the computer. The failed install shouldn’t be the problem, but it might be.
If it was my computer, I’d try uninstalling IE8, reboot, let the system stabilize, and then shut down again (without ever starting any of your usual programs). Just boot, let the system finish all its startup process (wait until the hard drive goes out and pretty much stays out).
Now, start again. Let the system stabilize, then Shutdown. This time, if you’ve still got a problem, it should show up and you’ll know that the uninstall didn’t solve the problem.
The IE8 update is also very sensitive to any virus or malware installation (since those like to prevent changes that may try to disable them). Make sure your system is “clean” before starting an IE8 installation again. (I use VIPRE Antivirus Premium for antivirus, antispyware and firewall functions on all my Windows computers. Sunbelt has a fantastic deal on their Unlimited Home Site License.)
If the problem is gone, I’d try installing IE8 again.