What happens when Microsoft Updates won’t install a necessary Windows Security Update?
Subscriber Travis MacClendon wrote with an interesting problem. Fortunately, the solution should be pretty easy…
I’ve been reading and lurking for a few months now and finally have a question perhaps worthy of attention: I get the Microsoft automatic security updates and have never had a problem but recently one has shown up that will not install….Security Update for Microsoft Word Viewer (KB2251437).
I have gone to the “Security Center” listed on the Control Panel and deleted it but it keeps coming back in the System Tray. Any clues?
I wrote back to Travis to tell him that, if the security update for the Microsoft Word Viewer won’t install, I suggest un-installing the Microsoft Word Viewer. He may not have the latest version, so this is a good time to handle that.
Then, he can go to www.microsoft.com . Strangely, the "Buttons" at the top do not function as buttons. He should HOVER the mouse pointer over the Downloads and Trials button, and then select Download Center from the links that pop up.
On the resulting web page, he should paste “Microsoft Word Viewer” in search box — and click the orange icon of the magnifying glass. That will search Microsoft’s download center. The "Web" button searches the whole web, which is not the correct choice (you absolutely do not want to download a Microsoft program from anyone other than Microsoft).
Once downloaded, he can install the new download of Word Viewer.
At that point, either (1) it will not need the update, or (2) he should be able to install the security update without problem.