Windows Live Mail crashes were giving long-time subsriber Raman problems, so he wrote to me to ask:
When I try to open any attachments to my mail, the Windows Live Mail freezes. I checked on line and found many people have the same problem. Apparently this started after downloading Microsoft’s recent 11 updates.
Can you help?
I wrote back to Raman to remind him that I don’t use Windows Live Mail. Unfortunately, that means I can’t give him any direct help as I have no idea what might be happening with it.
By checking online, he’s using the best approach for finding an answer to a problem caused by a new software release or new Windows updates. Searching Google or another search engine should point you to either a direct answer or a forum that has other users who likely have the same problem.
As he is aware from my newsletters, I’m using Thunderbird for my email program — and I like it a lot. You can install Thunderbird and import your emails and contacts, without deleting or otherwise changing Windows Live Mail. Just set the email account you set up in Thunderbird to "leave the emails on the server" so you can also download
By the way, I always set up Thunderbird with the incoming mailservers set as POP3 servers (so I download and control the messages on my computer), while Thunderbird defaults to setting the server up as an IMAP server, if the server supports IMAP. When using an IMAP server, the emails are always retained on the mailserver.
If you want to get all emails into both Thunderbird and Windows Live Mail, you’d always download them into Thunderbird first (and set to leave emails on the server), then Windows LIve Mail (set to delete emails off the server after downloading them). I’m assuming you’re using POP3 (which downloads emails) and not IMAP (which keeps emails on the server).
The same process works if you’re using any other POP3 or IMAP email program. The ability to import emails into multiple POP3 or IMAP email programs is not unique to Windows Live Mail and Thunderbird.
If you decide that you want to use Thunderbird instead of Windows Live Mail, be sure to uncheck its setting "Leave emails on the server."
One more thought: An antivirus software should scan an attachment when you open it. Depending on the speed of the scanning and the size of the attachment, Raman’s problem may simply be a delay while the antivirus program does its work.