Subscriber Ken Gison wrote because his new laptop wouldn’t boot — it stopped with a blue screen of death (BSOD):
Once again I need some advice. I have a relative new HP lap top it has been working good until yesterday now when you power it up the welcome screen comes up but then the screen goes blue. and will go no further. I hope there is a simple fix to this.
You can go in safe mode and can get into all your programs and work it from there but it is a hassle. Please advise me on the blue screen.
Thanks in Advance
I wrote back to Ken to try to help. There are a few reasons why the blue screen can occur. Fortunately, most of the time, Windows provides some useful information on the actual blue screen that’s displayed.
The bluescreen should indicate which program is crashing. It shows a lot of other stuff too. It’s often a driver (ends with .sys). It could mean that the driver installation has become corrupted.
Unfortunately, it could also mean that the corresponding piece of hardware has a problem.
In this case, it’s not something that can be definitively diagnosed (accurately, at least) by email. It needs the "laying on of hands" — it needs someone actually working with the notebook.