Subscriber Gary Cady has a nice system that he was ready to migrate to Windows 8, but some of his hardware wasn’t quite so happy with the change:
Hi Terry, thanks for the newsletters. I have a rather confusing problem.
I have an HP HPE h8-1237c desktop computer with: 10GB of RAM, 2-TB HDD, Intel Core i5-2320 Quad-Core processor, an 802.11 Wireless b/g/n PCI-E Mini card and LAN: 1000-Base-T.
This is connected wirelessly to my HP ENVY 114 e-All-in-One Printer – D411c through my N750 Wireless Dual Band Gigabit Router. All works well when Windows 7 Ultimate is installed. I never lose my wireless connection to the printer.
But, once I installed Windows 8 Pro, I could print to my printer a couple of times then the printer said it was "Offline". I could never get it to stay Online, so I reinstalled Windows 7 Ultimate again and thus, I once again have no problems with printing.
My HP Pavilion dv7-1060us also has Windows 8 Pro installed and has never had any problems with printing wirelessly to my printer. The problem appears to be with the HP HPE desktop, but myself and HP can’t seem to figure it out.
Gary went a long way to resolving the problem when he reinstalled Windows 7 and confirmed that there were no problems when running Windows 7, just on Windows 8 on that computer. The confirmation that the other computer ran Windows 8 and didn’t have any intermittent connection problems also helps diagnose the problem.
I wrote back to Gary to tell him I thought the problem was the Windows 8 wireless drivers for his 802.11 Wireless b/g/n PCI-E Mini card are the problem.
Either the drivers have become corrupted or they didn’t install correctly in Windows 8. I would uninstall the drivers for the wireless pci-e mini-card, reboot, and then install them again. Either way, it’s best to check the manufacturer’s web site for updated drivers.
I suggested that he download new drivers (even if they’re the same) from HP. Gary didn’t mention if he had installed Windows 8 drivers or Windows 7 drivers, which will usually work with Windows 8.
After downloading to his planned "save" location, he would unpack them in a convenient place for future access, e.g. I like to create C:\temp and put temporary items such as the unpacked files there, so I can remember to delete them later. I would keep the zip file, but get rid of the unpackedfiles after I had reinstalled the drivers — no real need to do that, just housekeeping.
I also suggested that he check his HP computer’s documentation, or the docs that come with the wireless card driver, to see if there is anything special that he needs to do. Sometimes HP wants the driver software installed before the hardware, other times they want the hardware installed first. For the pci-e mini card, I suspect that it’s "hardware first."
Thanks for the rapid response, Terry. Will check into it and see what happens.