New subscriber Marline wrote recently to ask:
Please know you’re working with someone who is a novice on the computer. Confused VERY easily.
I can’t read any E-Mail coming in! My right side on my screen has completely disappeared on all mail coming in. By this I mean there is no scroll or arrows so that I can’t move my screen at all and consequently cannot respond to anyone. This only occurs on incoming mail. I can get the mail and see who’s sending it but when I try to open it up the right side disappears.
I would presume the whole screen has to be moved to the left but I’ve tried minimizing or enlarging and nothing happens. Ever hear of this before???
First, I wrote back to Marline to get some more pertinent information:
What email program are you using?
e.g., Outlook Express, Outlook, Eudora, Thunderbird
If you’re using a web-based email program, for example webmail at your Interrnet Service Provider, which ISP is this and what web browser are you using to visit the webmail site?
e.g., Internet Explorer, Firefox, Opera, Safari
Then, I gave her some tips that should solve the problem.
Regarding moving the screen left, you should be able to make the screen fill up only the monitor size by double-clicking on the title bar of the program window (maximizing it).
You probably had it stretched wide and had dragged the windows to the left, when you closed it the last time before the problem started.
First, If the program has more than one window open (a web browser can have more than one window open at a time), close all windows but the one with the email in it.
To resize it, first, double-click on the title bar to make sure you are not in maximized screen size. if hat maximizes it, then double-click again.
Then, grab the title bar and drag the window to the RIGHT far enough that you can see the left-hand edge of the window
Hover your mouse over the left hand edge of the window, press-and-hold the left mouse button, and drag to the right. This will shrink the window.
Then, drag the whole window to the left to get more on the screen. Repeat the Hover, click and drag, until you can see the whole window on the screen.
Then, close the window. Let me say that again, close the window.
Windows programs normally save the window size and position they had the last time they were closed. If that’s the problem, it will be fixed now.
Open the program and see.