Subscriber Philip wrote from Belgium with a web browser problem:
I installed my previous desktop for my son. Although he worked fine til than, suddenly when opening GMAIL, we see the screen just in black&white. Sometimes on sides where you have to click a download button, the buttom is not visible but if you move the cursor to the place where you think it is, the cursor turns into the “hand”. Also the buttons of the media player are in black and white.
For the rest everything is working just fine. I already asked different friends but nobody seem to know the answer.
Hope you can,
Thank you and great website you have there.
Philip – Belgium.
I wrote back to Philip to point out that he had not indicated which operating system he was using or which web browser. He’s seeing effects that could be:
1) malware at work, or
2) custom add-on’s in the web browser
This week, I updated to Firefox 3.6, which has special themes that affect all the standard parts of the Firefox window. The buttons and links in the Firefox frame (but not on web sites themselves) were unreadable. I did not like that at all, so I went back to the default theme.
However, if Philip is this effect in actual web sites, as opposed to the window frame of his web browser, he may very well have a malware problem.
I suggested two things for Philip to do:
1) Run Secunia’s Online Software Inspector (online, free) at http://secunia.com/vulnerability_scanning/online/ . OSI will check your computer to make sure you have the latest security updates to the software, including web browser add-on’s, on your computer. Note that it has a quick scan option as the default and also a thorough option (checkbox).
If you try the quick version, you should fix the things it finds — and then you can scan again using the thorough version. OSI not only tells you what needs to be updated, but also provides links and usually instructions.
2) Try Sunbelt VIPRE Antivirus+Antispyware, the antivirus & antispyware that I use for my computers and my family’s computers. The 30-day free trial (a 30-day license code) is good for all your computers. My referral link is http://terryscomputertips.com/VIPRE (I may receive a referral commission if you purchase VIPRE).
Finally, I asked Philip to let me know what he finds as the cause of the problem.