All antivirus/antimalware software is not created equal…
Subscriber John Paul Plauche wrote for help with malware reported by his anti-malware scanner:
I recently ran Spybot – Search & Destroy which returned that virtumode.sci Trojans C-03 is residing somewhere in my computer. When I click on to fix or remove, I can’t recall which it is, I am informed that virtumode.sci cannot be removed because I am not the system administrator.
Since this is my personal computer, an HP 625 running Windows 7, and the only one using this system, plus I am logged in as the admisistrator, I cannot see how that message is valid.
Anyway, all that aside, can you help with how to get virtumode.sci Trojans C-03 off my system?
John Paul Plauche
I wrote back to John Paul to suggest that he try the VIPRE Rescue program from GFI (who bought Sunbelt Software, makers of VIPRE Antivirus). VIPRE Rescue is free and meant for those times when the malware prevents you from uninstalling it and even prevents going to an antivirus site.
You can download to another computer and copy it to a flash drive or CDROM, and then run from the flash drive or CDROM on the infected machine.
I also suggested that John Paul could download and try VIPRE Antivirus or VIPRE Antivirus Premium (the one I use). GFI offers free, fully-operational trials of both VIPRE Antivirus and VIPRE Antivirus Premium.
Both provide antivirus and antimalware functions, and VIPRE Antivirus Premium also includes their firewall. I use VIPRE Antivirus Premium on all my family’s Windows computers.
I’ve used Sunbelt Software’s (now GFI’s) antispyware, antivirus (which now includes the antispyware, which is also available separately as CounterSpy and their firewall (no longer available except as part of VIPRE Antivirus Premium for a long time, starting with CounterSpy in 2005. When the other programs became available, I bought licenses for those, too.
http://terryscomputertips.com/VIPREpremium (my affiliate link — please support my newsletter and site)
John Paul’s particular problem — something apparently slipped past whatever antivirus/antimalware program he was using, is one of the unusual strengths of the VIPRE programs.
If you have a valid subscription to VIPRE and get infected while under VIPRE’s protection, GFI’s Malware Removal Team will help you get it solved — for free! That’s one of the reasons I’ve stayed with VIPRE – I haven’t needed that service, but it sure is nice to know that their support team is there if I do have a problem.
John Paul wrote back to say:
Thanks, Terry. I do appreciate you and your input.