Subscriber Evelyn Summers was having problems finding and opening her downloaded files, so she wrote me for help:
I have a problem with when I download. I can down load and it goes on my computer BUT it doesn’t show up on my screen so I can run it. Can u help me. Thank you. I really enjoy your news letters thank you for them.
Unfortunately, Evelyn didn’t provide nearly enough information to me for me to be able to provide help.
So, I wrote back to her to ask her what program are you using to download? Was she using Internet Exporer, or Opera, or Firefox, or Chrome, or Safari web browsers? Or was she using an FTP program of some kind?
Evelyn responded that she was using Firefox.
Of course, if you know the name of the file, you can use the Windows function to search her hard drive (but she didn'[t tell me which version of Windows she was using, either).
Fortunately, Firefox provides several ways to locate the downloaded files.
- Start by going to the menu bar. If it’s not displayed, press and release the Alt key and it will temporarily be displayed. If you want it to be displayed all the time, click View, Toolbars, Menu Bar.
- On the menu bar, click on Tools, Downloads. This will show the list of files you have downloaded.
- If you right-click on one of the downloads in the Downloads list, you can click on Open Containing Folder to learn where the file was saved.
- You can also specify where the Downloads are to be saved, or have Firefox ask you each time.
- On the Menu Bar, click on Tools, Options.
- Select the General Tab.
- The bottom half of the General Tab has your options for saving downloaded files.
- My choice is “Always ask me where to save files.”
- Click OK.
Evelyn responded again with an update:
Hi Terry Sorry late getting back to you. But I got PCMatic to clean my computer. I ran the scan three times so far. And it is much faster just like a new one. But I still can not RUN a down load.
I get the down load on my computer, I can see it down on the right side of my screen where it said down load complete. That’s it, nothing else. It use to pop Up showing all the downloads and u check run,but that does not pop up.
So I can not run any of my down loads. Any Idea’s?
I also use PC Matic on my computers. In addition to checking for things to optimize (including optimizing settings affecting Internet connection speeds), PC Matic checks and updates drivers, too.
The annual license allows 5 installations. You can download and scan with it for free, but you have to purchase a license to have the program make the changes for you.
Get PC Matic here.
I’m not sure that Evelyn actually read all my last email, as she didn’t mention what happened when she used the option to call up the Downloads list.
So, I wrote back to tell her that, on the Firefox menu bar, click on Tools. The first item is Downloads. Click on it.
If the menu bar is not displayed, press and release the Alt key. If you want to display it all the time (I do), just right-click on the background to the right of the browser window’s tab. Click to put a checkmark beside Menu Bar.
Another way: Note the down-pointing arrow just to the right of the search bar that’s in the icon bar. Click on the down arrow, then click on "Show all downloads" and you’ll open the download dialog box that you want.