Subscriber Kelley wrote about her problem after installing Adobe Reader X on her computer:
I have a question about Adobe X. I am running Vista (yuck, I know) 32 bit on my PC.
I can view a document in the web browser but when I try to print or save, nothing happens. I have uninstalled, reinstalled and even did the repair from the Help Menu window on the Adobe program but it still won’t do anything.
I am able to open and print if a document is already on my computer.
Thank you so much!
I wrote back to tell Kelley that she had a good question.
I suggested that she check the internal settings in Adobe Reader X (I assume this is the particular Adobe X she’s talking about – perhaps she meant Adobe Acrobat X?). Either way, the Preferences should be set via the menu bar Edit > Preferences. There may be something in that section.
I also asked about which web browser is was causing the problems? IE, Firefox, Opera, Chrome, or what? I needed to know if she had tried in a different web browser – and did that work ok.
There’s the very basic step of Windows debugging – that is, rebooting the computer. Whether you use the Control-Alt-Reset method, a custom restart icon (.
Try setting your default printer again, now that you have "Adobe X" installed.
I also asked if she was trying to print from the web browser’s File > Print menu, or from the embedded “icon bar” that the Adobe Reader browser add-on displays at the top of the section where you would normally see the web site content in the browser?
Remember, with Adobe Reader, generally you have to use Adobe Reader’s icon bar to print and save – the web browser’s menu bar doesn’t always do it.
Adobe Reader 9 with IE8 and Windows 7 (and probably with Vista, although I don’t have any computers running Vista so I’m not sure of this) is an exception to the above. Adobe linked to the Internet Explorer 8 save and print functions in the menu bar’s File functions. You can also use the IE8 print icon to print the document.
Adobe Reader X with Windows 7 and IE8 (and probably with Vista) got even cuter – if you open the PDF within the web browser, you see print icon and can use it. You can also press and release the Alt key to display the IE8 menu bar, so you can save and print those ways.
The new function is that you can hover the mouse over the lower portion of the displayed PDF. An icon bar will appear that will allow you to perform save, print and other functions.