Subscriber Allan Pendlebury wrote to ask for help with a Thunderbird problem he was having:
This is driving me nuts. I had gmx.com as an IMAP account in Thunderbird 9.0.1. I deleted my account on line with gmx (too much spam), but do you think I can get rid of it in Thunderbird?
I have gone into my appData/Roaming/Thunderbird and deleted anything related to this IMAP, but it still keeps trying to connect. I had something up in Thunderbird re accounts, but delete was greyed out. I keep getting the enclosed.
[enclosure was an image of the login-error message for his IMAP account at gmx]
I wrote back to Alan to tell him that, since the IMAP/POP3 choice is very early in the account setup process in Thunderbird, they don’t have a way for you to change from IMAP to POP3.
He needed to delete the IMAP account from within Thunderbird.
The process is fairly straight forward:
- Open Thunderbird.
- On the Menu Bar, select Tools > Account Settings…
- Click on the account in the box on the left side of Account Settings — not the Server Settings, but the account name.
- you can click on Server Settings below that account name to make sure that it’s the one using IMAP, but then click on the account name
- Below that box, there’s a button "Account Actions"
- Click on "Account Actions " then click on Remove Account.
Check to see if you have any other accounts set up as IMAP — it might not be the gmx account that is the problem in Thunderbird.
Alan wrote back to say:
Thanks Terry that did it, you’re a whiz. I just didn’t see the "account actions".