Subscriber David wrote recently with a strange Thunderbird + Firefox problem:
As a long-time reader, I have a long-time intermittent problem which I have posted on the Mozilla forum and not had any response. Every now and again, computer totally crashes.
Screens (I have two) go completely blank without any warning and that’s it! Power supply is still running but I have to hit the power button for the requisite three seconds to get the beast up and running again, which is obviously not good for it.
The crash seems to happen when clicking a link in Thunderbird (obviously to view something in Firefox). I don’t think Firefox is already running when it does it, but it’s difficult to narrow down the exact circumstances, as it’s always a surprise!
When I bring Firefox back up again after re-booting, it usually acts as if I’ve just installed every add-on from scratch, presenting me with umpteen add-on home-page tabs, thanking me for installing them, plus numerous EULA pop-ups and options that have to sorted and dismissed. The add-ons that have user options (like smooth scrolling, tab-mix plus, etc.), have usually reverted to default settings and I have to re-do them all.
I’m somewhat at a loss how to fault-find this intermittent problem. Any thoughts?
I agree with David — that is a strange problem.
I wonder if it only happens when Firefox updates to a new version? That still doesn’t explain the resetting of options to the defaults, though. Something is wrong.
I’m not seeing the problem with Eudora + Firefox, and I haven’t heard of any other users having this issue. A quick search of Google didn’t turn up any obvious solutions. However, I did find an Add-on for Thunderbird that may help you track down the problem. Check out Crash Report Helper.
1) back up your firefox bookmarks
— you can search my site for
back up firefox 3 bookmarks
(there’s a search bar in the footer of every page),
2) do a clean reinstall of firefox
— you can search my site for my article on the step-by-step process — it’s not just uninstall and reboot, but also deleting stuff from the Documents & Settings and from C:\Program Files, too.