Longtime subscriber Arthur Wood wrote to ask for help:
Terry, I have a Samsung wireless Computer, I have a CANON Pixma MX 712 wireless printer, am unable to print from my email to my printer have checked everything I can think of, any ideas ???
Unfortunately, Arthur didn’t give me enough to make any guess, let alone a reasoned response. so I had to write back for some more information. Arthur’s answers are in red…
Have you used this printer before? Yes
From this computer? Yes
Can you print from any other program (is email the only problem?)? Yes
What’s your operating system? WINDOWS 8
Can you print to it wirelessly from any other computer? Yes
What happens when you try to print? Nothing
Do you have MAC Address filtering turned on on your router? Yes
Do you have the printer’s MAC Address set up on the router (otherwise, the router won’t let it talk wirelessly)? Yes
That combination of answers suggested to me that Arthur had somehow gotten the settings in Windows or on the router messed up.
I advised him that, i he is able to print wirelessly on this printer, via another computer on his network, then he will know the settings problem is on this computer.
If he can’t print wirelessly now from another printer, and was previously able to print wirelessly from the other computer, then I’d suspect the settings on the router.
Otherwise, all I could suggest is to start from the beginning, as if he was setting up your network the first time.
Arthur did some more research and wrote me back to tell me what he found:
I have checked everything as you pointed out, everything appears to be OK.
However I have been on the MICROSOFT COMMUNITY and there are quite a few people who are having the same or similar problems ie unable to print from email.
This appears to have happened when MICROSOFT transferred people from other e mail programmes to OUTLOOK.com.
As a result of the problems with OUTLOOK.com I am looking to find a good, free e mail programme.
Thanks for the information.
So, it sounds like I was on the right track — something messed up in his computer. But, rather than something that he did, it sounds like the problem might have been the result of an update from Microsoft.
I agree with the thought of using a different email program. For a good, free email program, I recommend the one that I use — Thunderbird. You can download it from the Mozilla Foundation at http://www.mozilla.org/en-US/thunderbird/.