Subscriber Mona Smith wrote recently with one of the most common Outlook Express problems:
I am unable to delete any of my Outlook Express emails I have received. I get this message:
This message cannot be deleted.
I attempted getting assistance from [a tech support forum web site].
First, I moved all messages I wanted to keep out of the inbox folder to another Outlook Express folder. Opened My Computer, Tools, Folder options > View tab, under Hidden Files and Folders, verified Show Hidden FIles and Folders was selected. Removed the checkmark for Hide Extensions for known file types.
The next steps I did was:
Start, Search > For Files or Folders > All files and folders, in the field for : all or part of the file name. I keyed in .dbx. Than I clicked on More advanced options in the field: Type of File, I selected All Files and Folders and placed a checkmark in:
search system folders
search hidden files and folders
I clicked search and located the Inbox.dbx file but when I clicked on inbox.dbx and tried to rename this file as Inbox.old I did not know what I was doing and was unsuccessful.
After that, I was supposed to restart Outlook Express, and a new Inbox would be created and all the previous emails would be gone.
Any assistance would be greatly appreciated.
I wrote back to Mona to say that one of my favorite movie lines was the password phrase in Entrapment – "Don’t use a cannon to kill a mosquito."
I pointed her to one of my many articles on solving the Outlook Express can’t delete emails problem, for an approach that doesn’t lose all her emails: Problem compacting email folders in Outlook Express.
I also suggested that she search my Terry’s Computer Tips site for
can not delete emails in outlook express
using the searchbar at the bottom of each web page. That way, she could find the other articles I’ve written on the topic.