Subscriber Stephen wrote about the inability to run a program that he had routinely used:
for 10 years I have used a standalone program called JdirPrinter and it has worked flawless now it will not run I get an crash report.
I re-downloaded it and still get same error
Problem Event Name: APPCRASH
Application Name: JDirPrinter.exe
Application Version: 0.0.0.0
Application Timestamp: 2a425e19
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e211319
Exception Code: 0eedface
Exception Offset: 0000b9bc
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I responded to Stephen to advise him that I didn’t have a solid answer, but I gave him a suggestion to get him started.
I also mentioned that he didn’t tell me which operating system he was using, or if he’d recently upgraded to a new operating system or a new computer, or a new computer with a different operating system than you previously used.
I suggested that he think about "What changed?" to have a chance to resolve the issue.
I also suggested that he may be able to run it by setting its shortcut properties to run in Compatibility Mode as one of the earlier versions of the Windows operating system.
Stephen wrote back to report on his success:
Terry running Win7. It has run for two years with no problem
found it will run as administrator.
So, Stephen had been running the program under Windows 7 and, all of a sudden, it no longer would run. By changing the setting in the shortcut to "Run as Administrator," it would run.
I suspect that a recent Windows Update security fix was blocking the program from running under a non-administrator status.