I’ve been fighting an issue with my Acronis True Image Home 2010 setup on my notebook for a month or so. It’s been working fine on all my other computers, but memory told me that this backup failure was intermittent.
One big problem was that, while the error messages gave me the wrong answer. They said that I could not access the backup archive because it was in use. Another one indicated that some of ATIH wasn’t installed properly and needed to be reinstalled.
Actually, I don’t think it was an intermittent problem. I think I had one scheduled backup task was working but that my other scheduled backup tasks were not. Then, when I started deleting the backup tasks, I lost track of the differences between them. There was definitely a cause for the problem, though.
When you’re going to do your image backups across your home network, for example, to store the image on a big hard drive that’s on another computer, Acronis True Image has to be logged into that computer. Duh!
If I ran the backup manually, that is, if I selected Backup >> Disk and Partition Backup, the backup process ran perfectly.
But, if I tried to run the job as a scheduled job, it failed. I kept thinking it was a password input error, so I’d try that again.
Or, I’d play with my firewall settings, thinking that I had managed to block the communications.
But, the real problem turned out to be the "authentication" process, just not the password or user ID.
In other words, User Error. Not a password error or a user ID error. It was simply an error by the user (me!).
Somehow, or for some reason (probably mis-thinking that I needed to do it with Windows 7), I had turned changed the authentication setting in the scheduled jobs. Actually, it should have worked either way, since I was specifying the same user ID and password, but it didn’t.
I had unchecked the box in the Authentication options setting for that scheduled job. The box is labelled Use NT authentication. That means that the scheduled job will log into the remote computer using the same userID and password that is logged into the computer on which ATIH is running.
By the way, when you put a checkmark in the Use NT authentication checkbox, the User name and password fields are no longer used and you can no longer type in them. Strangely, though, ATIH v2010 did not clear/empty them — which would make the change more obvious.
Once I put the checkmark in the Use NT authentication checkbox, ATIH 2010 worked perfectly.
Of course, the current version is now Acronis True Image Home 2011 — and I’m not having any problems getting it to back up across my network.
Acronis has Acronis True Image Home 2011 available for download from their web site, and they offer a free trial. They also have discounts for upgrading from earlier versions of Acronis True Image.