Reader Mickey Christensen wrote aout problems with his scanner and its software…
Terry,
I have a HP Scanjet 4850 scanner that is a pretty good scanner. The scans are usually clear and the color is good too.
My problem is that when I try to use it, I have to have the program CD in the drive. I have installed and uninstalled the program several times. I have gone out to the HP website and it says there are no updates available.I can load the program, run it and it runs fine. Then a few days later if I try to use the scanner, I get a message saying Windows is trying to configure Document Viewer.
When I hit the cancel button, it just starts over with trying to configure Document Viewer. I have to go to task manager and end the task.
If I put the CD in the Drive when this message comes up, it will go on and run. The Document Viewer software appears to be in the program folder on my computer, but apparently it can’t find it.
I have sent an email to HP and their reply was it was something on my computer (Could be, but I don’t know for sure what it is.) and since I was past the 90 days, it would cost me money to get them to help.
I just put the CD in the drive and do what I have to do and then don’t worry about trying to use it without the CD.
I wonder if Regcure could be the problem? I have Regcure run periodically to correct other problems I was having.
I am running Windows XP Pro and I think I have installed SP-3 (I know SP-2 is installed).
Do you have any suggestions on how to get the program loaded on the machine so when I click on HP Solution Center I can use the scanner without finding the CD and putting it in the drive?
Mickey Christensen
TQM Systems
Baton Rouge, LA
I wrote back to Mickey to say that I don’t think RegCure is causing the problem, at least not directly, but it could be. Registry cleaners go in and delete a bunch of stuff in the registry that isn’t internally consistent (as they or Microsoft define it).
It sounds like Mickey has RegCure scheduled to run routinely. I suggested that he stop that for a while and see if that stops the problem.
With the scanner plugged into the wall and into the computer, uninstall all the HP software that applies to it. Be sure to go through Control Panel > Add-Remove Programs and get anything that applied to the scanner.
Unplug the USB connector to the computer from the scanner.
Reboot.
NOW, run RegClean and let it see if it finds anything to handle.
Reboot again.
Check the scanner instructions. HP software normally requires that it be installed before the scanner is connected. At a certain point, the software will tell you to connect the scanner to the computer.
Start installing the scanner software according to the instructions.
When that’s complete, make sure that RegCure is no longer scheduled to run automatically.
After a few days/weeks/whatever, you should know if the scanner software works fine. At that point, you can run RegCure again.
Mickey responded:
Thanks, I will try that.
I have done all but stop Regcure for several days before. I will do this to check it out.
Mickey
and