Recently, new subscriber Colleen wrote me about problems getting her new software to work with AVG 8.5.
Happy New Year Terry!
I run a home based business sponsored through [company name]. I recently purchased a new computer,which runs Windows 7.
[company name] prefers Outlook Express as their e-mail server,so I installed windows live mail. I needed [company name] to install all the files I needed for my computer to meet their standards. One of these is AVG 8.5 anti virus which runs an e-mail scanner.
When this is active,I can not send/receive e-mail. When I disabled the e-mail scanner it worked. I need to have the scanner to meet [company name] standards. We have 4 computers in our home all running through a wireless router,if that has any impact on it
I wrote back to Colleen to give her the help that I could…
I don’t use AVG and haven’t in a long, long time — and even that was installing it on a seldom used PC (it was my old home theater PC, which was used extensively, but not for anything but the HTPC software SageTV, http://www.sagetv.com).
One thing I did note was that AVG 8.5, the anti-virus required by her company, is not the current version — it’s not even the most recent before the current version. The current version is AVG Antivirus 2011. The prior version was 9.0. I suspect that they’re not requiring that specific version, but an “at least…”
For security, you should use the current version of whatever anti-virus software you use. There are too many anti-virus/anti-malware tests that require updated software as well as updated virus signatures.
I also strongly advise you that, if you’re using the PC for a home business, that you use the “paid” version (you didn’t indicate that you’re using the free one, but just in case).
There’s more than just the issue of whether you’re properly licensed to use the software or not (licenses for most free AV software do not apply if you’re using the PC for a business), you also get better support from the software company, and usually faster updates. They’ll take care of their “paying customers” before the freebie seekers.
Saying “prefers Outlook express as their e-mail server” is mixing terminology. Outlook Express can be called an email program, an email application, or an email client.
Outlook Express is not an email server — an email server is the program that runs at your Internet Service Provider (or other email connection) to which Outlook Express connects to download your emails.
Why wouldn’t AVG 8.5 work with Windows Live Mail? I suspect it’s that Windows Live Mail is a recent development, so AVG 8.5 didn’t know how to interface with it.