What can you do about a Red-X instead of any image in an email you receive?
New subscriber Ron wrote to ask me about a fairly frequent problem with email programs. Ron didn’t mention which program he uses, but I’m guessing it’s Outlook Express because their “error message” seems to be nothing more than the Red X.
many times when i receive an email with pictures there is no picture, only a large white box with a red “x” in the upper left hand corner. that just started recently on this computer.
i would appreciate your help.
There are many problems that can cause the problem. They also vary based on the particular email program involved (Ron didn’t identify his!).
The usual problem is that the image is not included as part of the email, but is actually a link that tells the email program to load the image from a web server.
If the image name is misspelled, or has been removed, your email program will know that an image was to go there – but it couldn’t get the image to display it.
The link could even was actually trying to link to the “sender’s” computer’s hard drive (this used to be a frequent problem with people who designed their web site using Microsoft Frontpage – they’d forget to copy the image into their Frontpage files, and then would link to the original on their computer). Of course, it wouldn’t actually be trying to get to the sender’s computer, it would be a reference to a specific location on C: – and the email program would try to find that image on the recipient’s computer. Not likely… so you get the Red X.
Another way it can happen is if your email program stores the images separately as attachments, and then YOU delete the attachment. After that, if you try to view the email, it is no longer available.
The Red X error can also happen if you have your email program configured NOT to load images from the web. Some people do this as a privacy measure (1×1 pixel transparent images are often used by email systems to track whether an individual email has been opened or not).
Bottom line – if it’s not your configuration as in the last paragraph, it’s the sender not actually making the image available.
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