Recovering Outlook Express email messages can suddenly become a priority. If you can’t resolve the file problem, the next best bet is to restore the OE files from your Acronis True Image Home 2011 backup files.
Subcriber Glen Parbery wrote this week to ask about a bad problem he had experienced with Outlook Express – his email messages had disappeared:
I wonder if you can help me. Today, over 2,000 messages in Outlook Express have disappeared. I just turned on the computer — and opened Outlook Express & there were no messages in the Inbox. Earlier in the day, I had over 2,000 messages in the Inbox, from several months past & present.
I do not know if I did the right thing, but I compacted all folders from the File-Folder-Compact all folders command. Then I shut down the computer & restarted the computer, however; I did not get those messages back. I have received 7 messages in my Inbox since then.
Do you know of any way I can get these email messages back Terry? I am now using a 2TD External Hard Drive, however; I am not sure of where to look in it for Outlook Express, or even if the email messages got copied to the External Hard Drive.
Any advice you can give me will be greatly appreciated Terry.
I wrote back to Glen that I don’t clearly understand whether he compacted first or compacted after the problem. If he compacted after the problem, he might have made his data fully unrecoverable. There are some programs designed to resolve Outlook Express data problems, but I’m not familiar with any of them.
On the other hand, if he’s using his external hard drive for backups of his entire hard drive, he should be able to get back the data files.
I pointed him to my article Outlook Express – Backing Up Outlook Express Email Folders”. Then based on its information, he can find the location of the Outlook Express files on his computer, and then check the corresponding location in the backup on his external hard drive to find the good backup file.
If he’s using Acronis True Image Home, like I do, he should have image files that are openable as hard drives (using the “mount” command in Acronis True Image Home). Once he mounts and opens the image, he can navigate to the Outlook Express data files and copy them back to the appropriate place on his hard drive.