Recently, reader Mary wrote with a problem. Unfortunately, although she gave me some hints as to what was happening, she left out a LOT of details when she wrote:
All of a sudden i am having problems with ADOBE!!!!!
Never had any before
Any suggestions as i am on Windows Premier home
I wrote back to Mary to tell her that I was answering, instead of ignoring your question, but that should please understand these issues:
- she didn’t mention WHICH Adobe product has problems
- she didn’t mention WHAT KIND of problems
- she didn’t clearly identify her version of Windows. By writing “Windows Premier Home” – she got some of the qualifiers except the most important – Vista or 7! She probably meant “Premium” instead of Premier, but she could even have been referring to Windows XP Home.
Adobe is a company that has a lot of products. She didn’t mention which one she was using, so I had to guess. I assumed that she meant Adobe Reader.
I suggest that she download the latest version (Adobe Reader X), uninstall the one she has, reboot, and then install the new version.
Normally, you’d just install the new version over the old version, but if the old version isn’t working right, it would be best to flush it out of the way.
If it’s not Adobe Reader, the same concept applies – try un-installling, rebooting, and then re-installing. Especially when you’re trying to solve problems, do not skip the reboot step, even if Windows doesn’t insist that you reboot.