Subscriber Ray Lenz wrote after my articles recently
I enjoyed your Q & A with Alice. I’m 76 myself and slowing down a little with my computer savvy even though I have been working with computers since 1966. I was a programmer on an IBM 1401 with 8K of memory using SPS (Symbolic Programming Language). I enjoy your news letters.
I am using Vista Home Premium with service pack 1. IE 7 and using Word Perfect 12. About a week ago I could no longer access IE and I found that I couldn’t access my Quattro Pro spreadsheets. I had recently run XP Repair and System Mechanic and I wondered if one of these caused the problem with register changes. After a lot of wasted time with HP support with a woman I couldn’t understand we finally got IE to work but not Quattro Pro. What I needed to restore IE was a System Restore point earlier than the dates displayed (which was only three days). Somehow she was able to get me to an earlier date but I can’t find out how to do that again. Can you tell me how?
Anyhow, I still can’t access my Quattro Pro files. I get two error messages the first is : "Runtime Error! Program: C:\Program Files\Word Perfect12\QWP.exe Abnormal program termination". This is on a screen titled "Microsoft Visual C++ Runtime Library. " After a couple of times the error messages changes to: "xxxx.qwp is not a valid win32 application". Word Perfect runs fine.
I have removed and reloaded Word Perfect Office several times with Revo uninstaller with no benefit. I restart my computer after removal. Fortunately I still have most of my Quattro Pro files on my old computer and they open fine there. However, when I copy them to a flash drive and attempt to open them on this computer from the flash drive I get the same error messages. This would indicate that the files hadn’t become corrupted as I first suspected.
I can run Microsoft Excel but I can’t open the Quattro Pro files with Excel. It gives me a message "File format is not valid". I think that I used to be able to do this. Corel doesn’t provide support for older versions of Word Perfect/Quattro Pro.
I have run XP Repair Pro and System Mechanic but still can’t open the files.
I wrote back to Ray to suggest a procedure to solve his problem.
First, I let him know that I don’t run Quattro Pro (and haven’t for many a year), but it sounds to me like something has messed up the Quattro Pro installation.
I suggested that he try this route:
- Uninstall WordPerfect Suite (which includes the Quatto Pro spreadsheet program). I also suggested that, if he gets the option to uninstall everything in WordPerfect Suite or to delete the files but not the settings, he sould uninstall EVERYTHING in WordPerfect Suite, including the settings.
- Reboot. I recommend this step any time you uninstall a program and intend to reinstall it immediately. The problem is that Windows can not delete files that it is actually using, so it simply marks those to be deleted at the next reboot. So, always reboot after uninstalling, before installing the program again.
- Then, run his XP Repair Pro program to clean up the Windows Registry. The other program he mentioned, System Mechanic, is one that I have not used in quite a few years.
- now, it’s time to re-install the WordPerfect Suite. Once it is installed, try to open Quattro Pro itself (use a program icon on the Windows Desktop or an entryr in the Start menu — don’t just click on one of the data files. See if it opens correctly.
- Assuminng it does, then close Quattro Pro. Now, double-click one of your Quattro Pro spreadsheets and see if it opens properly.