Reader Cleo Teissdre wrote that she was having problems getting her graphics editing program Adobe PhotoShop Elements 7 to be able to run reliably:
I love my Adobe Photo Shop Elements 7 especially for art and teaching but when I shutdown my computer it doesn’t allways want to start up
It sometimes will if I shut down and restart If it doesn’t I uninstall and reinstall. then it will start.. Or if I defrag..It is doing this more and more .
what can I do about this?
I wrote back to Cleo to tell her that I suspected she had a different problem — and that the Photoshop Elements problems were a symptom of the underlying problem.
It sounds like she has something else messing up her system. Photoshop Elements shouldn’t be having that trouble over and over — except that uninstalls typically do not delete all the program’s data and configuration files.
Most of the time, program uninstallation routines only delete the original files that the program installed, but nothing modified since then. Possibly, but I doubt it, it could be some configuration settings she’s changing in Photoshop Elements.
I suggested that she follow these steps:
- Uninstall Photoshop Elements,
- delete C:\Program Files\Adobe\Photoshop Elements (I think that’s where the program is found.
- Look in C:\Documents and Settings\[your userID]\Application Data to find and delete the Adobe\PhotoShop Elements subdirectories
- Look in the Look in C:\Documents and Settings\[your userID]\Local Settings directory to find and delete the Adobe\PhotoShop Elements subdirectories.
- Then reboot
- reinstall PhotoShop Elements 7
She could also consider running a registry cleaner like PC Pitstop’s Optimize (http://terryscomputertips.com/optimize) or PC Matic (http://terryscomputertips.com/PCMatic) after uninstalling PhotoShop Elements to clean up all the registry entries. Or, she could try a freeware program like Revo Uninstaller (I have not tried this, yet, but some readers have suggested it.)
Or, it could be malware or it could be something that simply has sloppy programming. If you haven’t already tried Sunbelt VIPRE, download and give it a try. If you don’t like it (30 day fully-functional trial), then you can uninstall it and reinstall your old antivirus & antispyware programs. Vipre Anti-virus + Anti-spyware.