Subscriber Nathan Schor was having problems when he tried to copy and paste content from some web pages into Word 2007, so he wrote to ask:
I've run into a problem — both interesting and difficult — for which I can't seem to find a solution. And I've asked quite a few 'experts' but to no avail. Then I recalled your newsletter which addressed some thorny issues so I thought I'd offer you the challenge:
A strange phenomena is taking place when I cut and paste content from certain web sites into Word 2007 — the paste seems to work — a hour glass is displayed but then nothing is actually pasted.
The problem seems to be radically intermittent with no rhyme or reason as to a pattern as to when it works and when it does not.
In all my PC career this issue never happened before but only started happening about two weeks ago so I'm thinking it may be related with some win7 or office update that took place recently
Here are some facts which may help:
1) It happens BOTH in IE & FF so is not browser dependent.
2) It doesn't happen in all web pages.
3) First I thought it may be some content embedded in the page but that is not helpful because when I return to same page later it does work.
Do you have some inkling as to what is going on?
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When you cut from a web page and paste content into a Microsoft Office product, at least into Word and Excel, which I’ve tried, the paste process pastes the HTML code into the Word/Excel. It also links to the web site to validate that code — probably using embedded IE functions.
Of course, if you’re linked to something that is accessed via a password or cookie, Word and Excel try to use those, but I’m guessing don’t respond properly.
The fix, in my experience, is to do a two-step shuffle.
- Copy from the web site
- Paste into a text editor such as Notepad, Notepad++, or Wordpad (now known as Write, and still found in C:\Windows\System32)
- Copy from the text editor
- Paste into Word.
Nathan wrote back to me to say:
First, your prompt reply is much appreciated. And on target, as well. In fact, it shows that great minds think alike. Your solution is one I considered and addresses the problem, but, alas, only part way.
What's still missing?
1) Graphics and url's are not handled properly.
But even more troubling is:
2) Does not account for the sudden onset of the problem two weeks ago. And the observation that this was never a problem before when I copied/pasted thousands of times without missing a beat.
Thus, I'm inclined to suspect the true cause is due to an upgrade of Word 2007 and/or Firefox both which occur with regularity. Any idea which one or where I might seek help determining the culprit?
I tried a couple pages with FF and Word2007, but could not duplicate Nathan’s problem. Copy & paste from the web browser worked fine without delay, except for layout (sometimes) where Word 2007 did not correctly lay out according to CSS (Cascading Style Sheets), even through the page was laid out correctly by IE7, IE8 and FF.
I suggested to him that the problem was somewhere in his settings. It could also be an effect of his antivirus or firewall… So, I suggested that he try the 30-day free trial of VIPRE Antivirus Premium, the antivirus, antispyware and firewall program that I use.