Subscriber Jerry Munn wrote this week to ask about a problem where he couldn’t print from his Windows XP computer.
Also, can you tell me where to go to restart my printer spooler. We had several power failures this weekend and I no longer have any printer info on one of my computers. When I try to reinstall the printer drivers I get a message that I need to restart my printer spooler. I cannot do this. Help if you can.
The Windows Print Spooler is a Windows XP “Service”. You can start it via the following steps:
- Click on the Start button
- click on Run
- enter “services.msc” without the quotes and press Enter
- Scroll down to Print Spooler
- Single-Click on Print Spooler
The details will open in the middle of the window.
- It probably shows Start — if so, Start it.
- If it shows Stop and Restart, I suggest Stop it, then Start it.
I received a followup email from Jerry…
Thanks for the news letter and info on restarting my print spooler. I followed the steps outlined, however, I received the following error message. “Could not start the print spooler on local computer. Error 1068. He dependency service or group failed to start.” What next? You may email me back at [email address removed].
My initial answer to Jerry was that he should go to the same place, double-click on Print Spooler instead of single clicking.
Click on the Dependency tab.
You’ve managed to disable some Windows service is required for the Print Spooler.
Sounds like you’ve been making changes to services based on some security lists on the Internet. They may be right, but only within the parameters that the author wants to consider. Often, you’ll find that something you like to do no longer works. Murphy’s Law.
In this case, it’s the Remote Procedure Call service.
Upon further communication with Jerry, it turns out that he had two services on which the print spooler service depended. One was the Remote Procedure Call (RPC) service. The other was a service installed by his Lexmark printer. He checked it and changed it to automatically start — and all was well.