Subscriber T Niver wrote me about some problems he was having:
I switched from AOL to PeoplePC and ever since I cannot print from the Internet without getting all this extra text and what I wanted to print is embedded somewhere in the extra text.
Here is a sample of the first few lines of what I get when I print:
<!DOCTYPE HTML PUBLIC “-//W#C//DTD HTML 4.0 Transitional//EN”>
<HEAD><META content=”text/html;charset=iso-8859-1″ http-equiv=Content-Type>
I also get this same text when I view a help file in Internet explorer.
Please help. Thank you.
I couldn’t give him an exact answer, but I could suggest some ways to solve it. In person, I could probably experiment and solve it, but I can’t do that by phone or email.
I suspect his problem came, not from starting to use PeoplePC, but from stopping using AOL as his default Internet Service Provider. AOL has had a long history of installing and taking over communications programs — and not completely fixing everything when it uninstalled.
The web browser (I assume he is using IE) is actually printing the HTML source code and not the page after formatting to be displayed.
Often a messed-up IE is strictly an IE issue. Using a different browser will probably work.
If you’re using WinXP and IE6, install IE7. That resets a lot of IE’s web browser settings.
If you’re having problems and recently uninstalled IE7, you can reset all the Internet Explorer settings via IE’s Internet Options ‘Advanced’ tab.
This dialog box is also available via the Internet Options selection in the Windows XP Control Panel.
I suggested that he download Firefox and try printing with it. I use Firefox for all my web surfing — and use Internet Explorer only at Microsoft.com and at sites (1) that I trust and (2) will only work with Internet Explorer.
You can read more about Firefox on my Firefox pages.
Finally, if you can’t solve the problem any other way, either get one of your computer guru friends to solve it for you (many do this as a sideline job) or take it to your local computer shop for assistance.