Janie, a subscriber to my free weekly email newsletter, wrote recently to ask:
Thanks so much!! One question…. the links were disabled so please tell me where to find that help to turn them on. I think this is the same voodoo curse that will not let me navigate thru some web pages (i.e. Amazon.com. I couldn’t navigate to change credit card information that had changed. But I went to a different laptop and got through fine. This may also have something to do with a MSN toolbar and search “thingy” that I recently downloaded and probably need to get rid of)…
Ah, hah! I checked the headers of the email she sent and saw that she was using using Outlook 2003 with the latest service pack (Office service pack 2).
One of Microsoft’s “user friendly” improvements in the latest Outlook service pack for Outlook 2003 was an anti-phishing precaution. Unfortunately, it tends to turn off almost all links in emails. Not a very useful result.
In my Turn on Email Links in Outlook 2003 after Office 2003 Service Pack 2, I identified the problem and the solution to turning the links back on.
However, that would not have anything to do with Janie’s problems on the Amazon.com pages — it was strictly an email issue.