Reader David Forness had a problem with Acronis True Image Home 2010 that turned out to be a "feature" — the ATIH icon in the Windows Status Bar is only there when the program is triggered to run a scheduled backup. At other times, ATIH’s icon is not in the Status Bar.
Unfortunately, David’s question to Acronis’ tech support wasn’t interpreted correctly (and it took several emails with me, for me to understand what he was trying to do), so they answered the wrong question.
Does this make sense to you. I’m a brand new user based in part on your recommendation as I explained to you in an email on 6/20. I just want to double check that this is the correct procedure for what I did.
David’s question had been:
I exited via the task bar icon and disconnected my computer to upgrade my processor and video card. How do I restore incremental back up? I ran the one click back up and it seemed to work fine but the incremental back up has not been restored.
I wrote back to David to ask if he was saying he can not restore an incremental backup, or he could not make a new incremental backup?
I didn’t understand why he are even considering a restore of his backup, unless the system doesn’t work after he upgraded the new processor (the CPU).
The answer he received from Acronis has to do restoring and the Windows anti-piracy controls when you change motherboard. The Plus Pack they offer handles the pre-backup modifications that are necessary in order for the user to successfully restore to dissimilar hardware. The video card isn’t the issue. The motherboard and processor are issues — Microsoft considers a change to either to be "a new computer."
The enforcement (the inability to run after restoring) really has to do with motherboard drivers — unlike earlier versions of Windows, as of Windows XP, the only motherboard chipset drivers installed on the hard drive from the Windows CD/DVD are the ones for the particular chipset that is on the motherboard.
I also advised David that Acronis has an online Chat via their web site www.acronis.com. You click on the Support tab. Direct chat with tech support should enable you to communicate fully — to ask a question, get an answer, follow that with a "you mean…," get an answer, etc. You may find that you asked apples, but they answered oranges (which was the case when he asked his question).
David followed up to say:
I exited the program via the icon in the task bar which tells you that the program is preparing to incrementally back up or how much time it has been backing up. This may have no bearing on the situation.
When I reconnected the computer and turned it back on after the changes were made, there was no indication that the program was in play. I don’t know how to get it to back up incrementally again.
I did the one-click-backup from the link in the program menu. That seemed to function though there wasn’t any information showing except the window showing how much time was left.
I wrote back to tell him that this was what I thought he might mean.
He needs to set up a schedule job for the backup to run. I phrase it that way because you set a bunch of options (or can take the defaults) when you set up a scheduled job. You can create multiple scheduled jobs.
- Start Acronis True Image Home 2010.
- Click Tasks & Log on the left. That opens the Tasks Management page.
- Make sure the Scheduled Tasks tab is selected in the center of the window.
- You should see any currently scheduled tasks (nothing will show in the Windows Status Bar unless a job is running). If you don’t see any individual scheduled tasks, click the Show All Scheduled Tasks button, if it’s not grayed out.
- Then, below the Backup word (below the Scheduled Tasks tab), right-click and you’ll get a context menu that will let you edit an existing task, create a new task, etc.
I also suggested that he check out the program’s Help. In Windows 7 style, it’s a question mark in a circle, on the main menu bar line.
Update to September 2010 – Acronis has now released the next version Acronis True Image Home 2011. By the way, if you see someone offering version 11, that is NOT the same version as 2011. Version 11 was before the 2009 version and the 2010 version.
I find that Acronis True Image Home 2011 is a lot easier to use than the 2010 version.