Subscriber Ed McDowell wrote to ask:
I have been unable to get the router to see my iPhone and HP2550n laser jet printer. Both computers work flawlessly with the router. Any ideas?
I called support at Linksys and (from what I could understand as I was talking to 2 people with heavy accents) they wanted to charge me $70 to help me. I purchased the router directly from Linksys and have gone through their website help and troubleshooting to no avail.
I wrote back to Ed to suggest that, on the iPhone, he has probably overlooked one of his security settings on the router when setting up a new piece of wireless equipment.
If he have followed my instructions and those of Linksys and many others, he set the router’s wireless MAC Address filter to only talk to the specific MAC Addresses of his wireless equipment.
If you want your wireless phone to talk to the wireless router, you’ll have to tell it to talk to its MAC Address also.
The printer is a different issue, since it’s not wireless.
He should be able to print a "show my configuration" sheet from the printer. He should do that to make sure that the printer is on the same IP Address range and Netmask as are the computers.
If they’re not the same, they won’t be "on the same network" and will be isolated from each other as if they were running from different routers.
The HP network-capable printer should have some information in its manual on how to configure it for his network.
Also, he may have to run the HP software on each computer to set them to be able to find the printer.