Subscriber J. P. Plauche wrote about a problem he was having with Gmail and Internet Explorer, but not Gmail and Firefox or Chrome!
Have a small problem with my gmail page after login.
I am on a new computer, an HP 625, less than a week old, and using Windows 7. Here’s the deal.
When I open Internet Explorer with a Google Homepage, everything looks good when I click on Gmail along the top where there are other links like: Web Images Video … Gmail, etc. You get the idea.
Then the sign in page opens, and everything looks good there. But after I sign in, and the gmail page opens where one finds the messages, the page now is suddenly completely discombobulated. I mean almost to the extreme.
All of the features buttons on the top and the bottom of the messages — which are generally horizontal – are now vertical and oddly spaced along one side. These are the buttons for Archive Report spam Delete Move to … etc., and are on both top and bottom of the messages area. In both cases, top and bottom, the buttons for those features are now vertical and without being identified about what they are.
This happens only when I open gmail after sign in with Internet Explorer only. When I use Mozilla Firefox or Google Chrome to open gmail, everything looks good, even after sign in — just like it always has. So it seems obvious that the problem of disorientation of my gmail account happens only in Internet Explorer.
This started happening only this morning after I booted up for the first time. Do you have any ideas about this and how I can correct it?
Thanks. And also thanks once again for the service you offer to us users.
John Paul Plauche
I wrote back to John Paul to suggest that he reset his IE settings to their defaults. His problem probably has something to do with the IE settings. I’ve used my Gmail account recently both with IE8 on Windows XP Professional and IE9 on Windows 7 Ultimate, and not had any problems with Gmail.
To reset your Internet Explorer settings,
- Open Internet Explorer
- Select Tools from the menu bar (if you’re using IE9, press and release the Alt key to display the IE menu bar
- Select Internet Options
- In the Internet Options dialog box, click the Advanced Tab
- Click the Reset… button at the bottom, in the box that says “Reset Internet Explorer settings”
I also suggested that, if that didn’t work, and if he had not yet updated to Internet Explorer 9, then he should update to IE9.
If that doesn’t work, stick with Firefox or Chrome for now — and contact HP tech support for the problem. One of the deals with OEM discount licensing of WIndows is that the manufacturer provides the tech support for Windows — Microsoft doesn’t.