Subscriber David King wrote a question via my Terry’s Computer Tips Blog
Dear Terry, I’ve been a subscriber of yours for a year or more. I have had no problems but my wife has a problem with IE8.
She runs a Dell Inspiron 1520 laptop with Windows Vista pre-installed (32bit).
Until yesterday she had had no problems with IE, which she uses as her default browser, she also has FireFox. Microsoft updates advised her of the new updates for her PC so she OKed them to install. The download reached 80% & then her computer crashed. It has taken 2 days & 4 or 5 attemts to get it installed. We hoped that would fix the problem but it hasn’t.
When she tries to open IE it takes a long time to start & just as soon as the window opens IE crashes. We have tried to uninstall it & start a fresh install. We have been unable to uninstall IE
as it doesn’t appear in Windows Installed programs from where we expected to be able to uninstall it. It does appear in the All Programmes list but there is no uninstall option.
I advised her to install Revo Uninstaller which she did but even then IE doesn’t appear in the list of programmes on her PC! So we couldn’t uninstall it from there either.
She downloaded a new copy of IE & saved it but when we went to run it the installer said there was a more recent version already installed & refused to continue. She can no longer use IE.
Do you have any idea what we can do to fix this problem & get IE running for her again?
This happened BEFORE SP2 for Vista was installed but after the laptop crashed while downloading SP2.I thought the update would fix the problem but it hasn’t.
Sorry for being long winded & thanks for your help.
I wrote back to David to tell him that, apparently, enough people have had problems with Internet Explorer 8 that Microsoft actually does allow it to be uninstalled.
Microsoft has a Knowledge Base article titled How do I uninstall or remove Internet Explorer 8? that addresses the issue.
After uninstalling, be sure to reboot. At that point, you can probably successfully re-install Internet Explorer 8.
David wrote back to report
Thanks Terry for taking the time to respond to our help query! By the time I read the answer you propose my wife tells me that IE8 is working once again on her laptop! She had closed the computer down several times but every time she opened it again IE8 wouldn’t respond. Now, for some unknown reason it seems to have fixed itself & no longer does it crash on opening a page.
Thanks for your help nevertheless & I will continue to read your tips with my usual enthusiasm.