Sometimes, I can read and understand the problem, but I’m not using the software that the subscriber uses, and can’t give a good answer. Even then, I try to steer them to an answer.
Such was the case with the first question from Chet Norris this week:
Weird problem..I’m running vista home premium (32 bit) on my HP LAPTOP and I just noticed the icon for my wireless program is missing from the task bar.
Usually it sits next to the HP power plan icon but now it’s gone. I’ve gone to "network and sharing" in control panel and played around for 30 minutes and can’t find a mention of the icon.
I was able to click on it and know the signal strength etc and if I was connected thru it or the dsl modem.
I wrote back to Chet to explain that, since I don’t run Vista, I could not a good answer for the problem.
Actually, even with Windows XP, problems like that often take a lot of experimenting, since they can be caused by Windows or by changing a setting within the particular program.
I also suggested that Chet try searching Google to see if he could find a solution.
Chet wrote back to say:
GOOD IDEA THANKS can’t wait for my update to win7 on 10/22…btw is it going to be a big deal to upgrade to win 7 from vista..i realize you don’t use vista but perhaps you have an answer for that.
In the another article Windows 7 Upgrade Tips, I answer Chet’s question about upgrading Vista to Win 7.