I received an email this week from someone who was having problems with a Windows dialog box. In this particular case, she was trying to put a registration code into software, but the field for the code extended outside the box — and she couldn’t input the whole code.
It really sounds to me like a font-size settings problem in your copy of Windows. Programmers almost often specify the size fo a Windows dialog boxes — but Windows itself lets YOU change the default font size that you use.
As a result, when users make their default Windows fonts larger (their Windows font, not their default web browser font), they can end up moving stuff from the dialog box into the invisible, unusable portion of the dialog box.
That was so similar to the problem in a recent newsletter article that I wanted to forward that article to her. When I looked at it, though, I had desicribed and diagnosed the problem — but didn’t tell how to fix it.
The fix is easy:
1) right-click on the desktop
2) select Properties
3) select the Appearance tab
4) change the Font Size back to "Normal"