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Email Problems: Outlook Express Emails Going into Deleted Items Folder

There have been a flurry of emails about Outlook Express dropping new emails into the Deleted Items folder. Subscriber Gerald Evans wrote:

Some of my emails show up in 'deleted mail' rather than 'new mail'. Why? What is fix?
many thanks

Gerald Evans

Subscriber Kim Bise had the same question, too:

Hi-
All of the sudden e-mails from two people in my address book go directly to my delete box. I can't figure out why it started doing that or how to stop it!
Thanks,
Kim Bise

And, subscriber Barbara Peck did, also:

Terry,
I have two of my email addresses that goes to my delete file they are not received in my regular email. Before they would go to my regular email. Why are they going to my delete file now?
Thanks you for your help
Barbara H. Peck

I think each of them has been affected by an email filter rule that they've set up in Outlook Express — and accidentally made more far-reaching than they anticipated. This could happen if, instead of filtering by the content, the Subject or the From field, they set up the filter to act on the To field.

I've written about this before — my article Outlook Express Emails Going Into Deleted Items should walk you though the concept and process of setting and changing filters.

Copyright © 2009 Terry A. Stockdale. All rights reserved.