A subscriber wrote me recently about email problems he was having:
I am having difficulty with the attachments on emails. I can not open any attachments sent me nor can I send any attachments.
Do you have any suggestions?
Unfortunately, he did not mention which email program he used. This happens often when asking someone for help, and makes the answer difficult — the answer often depends upon the programs involved.
Even if you’re using the ubiquitous Outlook Express and Internet Explorer, you need to mention the program that you use. You should also mention the operating system, as answers may be different between WinXP, WinMe, Win2000, etc.
I could see, from the email headers in the email he sent me, that he sent this email using Outlook Express. That means he probably was asking about Outlook Express. I say “probably” because people may use a different computer (say their work computer) to ask about the problem at home, or vice versa.
These instructions at Microsoft.com are probably what he needed to resolve the problem with Outlook Express:
If he was using Outlook 2003, there is a different answer:
Of course, if he was using a different email program (Eudora, Thunderbird, etc.), they could have their own unique answers.