I thought this one was pretty obvious, but apparently it wasn’t. I had a co-worker start routinely sending emails to my personal account instead of my work account, just because she had responded to an email from my iPhone. The problem was that, even once she recognized the problem, she continued to send the emails to the wrong account.
The same week, someone else asked how to get rid of an email address that Outlook was offering via its auto-completion options.
Here’s the problem: many programs that have auto-complete functions don’t have a mechanism for you to be able to delete the suggested items from the list for future suggestions.
Internet Explorer is a good example of a program that doesn’t let you easily affect the auto-complete list. You can delete all the Temporary Internet Files and History, but that’s the only way — and it deletes all the other items, too.
Outlook, on the other hand, is one of the few programs that will let you delete items from the list, so they don’t get presented again. The process is pretty easy.
First, let’s look at a screen excerpt showing the To field and two addresses being offered by the auto-complete function.
There are two email addresses being offered by the auto-complete function. There were more, but as I typed more characters, all the real addresses were no longer offered and only these two dummy addresses (example.com is used for
example purposes; see the example.com article at Wikipedia) were displayed. The first one was automatically highlighted (selected) so that, if I pressed the Enter key, it would be used.
Notice that this selected email address isn’t being offered in the next image, even though I’ve typed the same characters in the To box. What happened to email@example.com?
I deleted it. That’s right — deleted. Since it was highlighted (selected), I just pressed the Del key on my keyboard. If I had wanted to delete the other address, I could have used the down arrow to highlight terrytest1, and then pressed the delete key. Alternatively, I could have typed enough letters to make the selection unique and then pressed the delete key.
By the way, notice the numbers and letters in boxes on Outlook’s menu bar line. These are hotkeys that were activated by pressing and releasing the Alt key (as part of taking the screenshot).
By pressing and releasing the Alt key, the keyboard can be used to select these menu bar options.