Subscriber Terry Milburg wrote for help in solving the inability of his computer to connect to his home network or the Internet:
I have a question for you regarding an issue that may or may not be attributed to Vista, I’m not sure. I have an HP Vista Home premium system that was working fine one evening after I checked mail. I was checking my email just fine one night, logged off, then went to logon the next day & I had no internet on my Vista system.
I tried the usual, checked the Ethernet port connection, IPCONFIG checked, checked for Proxy settings after checking & cleaning the usual Spyware & stuff, remove & reinstall the Ethernet port, restored back to a point before I had any issues that was successful, rebooted the router & switch, I do have a light on the network card on the machine, all to no avail. I can’t ping the outside web.
No internet or email access now, nor access to the home network. All other units on the network work OK, including the wired & wireless. Any other Ideas? The "WinSock Fix" will not work on this version of windows I am told. I tried the ones that were for Vista, but no help there either.
I wrote to Terry advising him to check his firewall.
Since his computer is behind a router, he can try turning off his firewall temporarily and see if that solves the problem. If it does, then he can find the "rule" or setting that’s stopping the connections.
Terry wrote back to report:
Thanks a lot… even though I though I had turned it off to test it, I finally restored the unit back further when the firewall was working OK.
That did the trick, thanks so much for confirming this problem & helping me narrow it down for sure to a resolution.
Keep up the great work, great newsletter with lots of good information & resolutions in it. I really appreciate the personal reply, this is the problem child!