Subscriber Kevin Coughenour has problems with an older Dell computer — his computer can no longer talk to the printer. Similarly, it can not find Kevin’s digital camera (when it’s plugged in <grin>).
Kevin’s question was:
I have an older Dell Dimension 2400 and lost the printer and digital camera functions. It tells me it cannot find device. I went into the control panel and uninstalled the USB ports and did a restart. This still did not help , could I have a hardware problem ? Please understand I am not really all that computer literate.
Thank you for your time , Kevin
I wrote back to advise Kevin that, if the device Windows can not find is the USB port, he needs to reinstall the drivers for the USB ports. He can find them in the support section at http://support.dell.com.
If the problem is that Windows can not find the printer and digital camera devices (I assume these are connecting via USB), then he probably needs to reload the software, or at least the drivers, for those pieces of hardware. They should be available on the CDROM’s that came with his printer and digital camera. There’s a good chance that he can download them from the manufacturers’ web sites, too, usually in the Support section of the web site.
I suggested that, after he installs the new USB drivers, he should try some other USB data device (such as a flash drive) just to make sure that the USB ports are working.
If your USB ports still don’t work after installing new USB drivers, the USB ports on the motherboard may have gone bad for some reason. At that point, he could install a USB 2.0 PCI card to add multiple USB ports. They’re relatively cheap.