Subscriber Al Soroka wrote from Vancouver, British Columbia, Canada to ask for help in solving a problem with his printers – both of them. He got my attention with an unusual email Subject line "Maybe Stockdale can help, he has in the past." First his computer worked with both printers — but all of a sudden, the computer can’t find them…
I am running Windows server 2003 and I have two printers connected to the server. Suddenly yesterday for no reason I can discern the computer severed any and all connection to these printers (A Samsung ML-2010 and an HP PSC 2355).
I tried to re- install one of these printers but I got the following message “operation could not be completed” with no explanation. A google search suggested the remedy is go into administrative services and –turn print spooler on –. I did that but it has not worked.
The printers are not recognized by my computer. In fact, I cannot keep the print spooler on no matter what jimmying I do in the services menus.
The problem is not with the drivers, for I have connected that Samsung to my laptop via a USB cable and it prints just fine.
I’m thinking to get another hard drive, dump all my data & programs to it, and try a complete re-install of Windows but one hopes that Terry Stockdale can come up with a more sophisticated “surgical strike” that will make it all better.
Vancouver, BC, CANADA
I wrote back to Al to tell him to suggest that he do some research in the Services dialog box, looking at the Print Spooler and its Dependencies tab. The Dependencies tab shows the other Windows services that must be running in order for that particular service to run.
The process is to:
- Go to the Services dialog box
(Run > services.msc)
- and open the Print Spooler selection.
- Check the Dependencies tab to see what’s there.
- Check the items listed in the Dependencies tab to make sure they’re running.
I also suggested another thought. I did a Google search and found this, which could help Al:
Why won’t my print spooler stay on?
Al wrote back with a Subject line "Stockdale to the rescue, AGAIN!":
I pretty much followed the Terry Stockdale lead on fixing the print spooler problem by going into the print driver directory, deleting the Samsung printer definitions and going online to re-install their Universal print driver for Windows and to my total amazement I was back printing on each of my network printers. The problem must have been corrupted print driver definitions.
Again, many thanks to you Terry because I would not have had the courage to attempt this fix in the absence of your sound recommendations.
You’re welcome, Al. Happy to be of help.