Subscriber Rita Bies wrote to ask me if I could help her get her web mail working:
I used to use mail2web.com to retrieve my e-mail while on vacation. I haven’t used it in over a year and now when I try to access it, the log-in page comes up with my e-mail address and password already typed in; BUT, when I click “ENTER” it comes back as error, incorrect user or password. Is there some way to delete this information and start all over with a new password. Or, maybe there is another site that I can use to access my e-mail??
I wrote back to Rita to say that, If she had not used it in over a year, they may have disabled her account.
Regarding the pre-filled fields, you can always click in the field and delete everything there — and enter it yourself. The more global solution depends on which web browser you’re using.
Basically, she’s asking how to delete the saved userID and password for a specific site.
Firefox and Opera make it easy to delete the userID and password for a specific site. Internet Explorer 7 is an all-or-nothing — delete all saved userIDs and passwords, or delete none of them.
Regarding changing her password, perhaps mail2web.com has a "I’ve forgotten my password" link. I think they’ve disabled her account. If she tries the "forgotten password" link (if it has one), it will probably tell you it can’t find a user with that name.
After thinking a while longer, I realized that there was a much simpler solution to Rita’s problem.
I wrote back to Rita to say
Another thought — you don’t need to do that —
since you’re using wctel.net, use http://webmail.wctel.net to check your email via a web browser.
Most Internet Service Providers have webmail capabilities, and most of them use the same style address, just substituting “webmail” for the “www” in their HTTP address.
I checked wctel.net and, sure enough, http://webmail.wctel.net is their web mail interface. Just log in as normal and you should be able to both receive and send emails.
Rita wrote back to tell me
Thanks, Terry. I finally called the wctel tech service and that’s exactly what he told me to do.
Thanks for your help.