CDR versus CD/RW

I received a very interesting question from subscriber Cosby Chaney.

Cosby wanted to make his emergency boot disk for Acronis True Image and was having problems. It turned out that Actonis True Image wasn’t the problem…

Sorry to be bother, really, but I have a question you can surely answer for me.
Quite a while ago, I purchased Acronis Home edition through your web site at that incredible price.

However, I want to make another bootable disk and when I run the "wizard" it tells me the "Device is Busy"

I’m using a cdr/w with plenty of space. (empty) but it won’t let me make the disk.
What do you think?

Cosby.

I wrote back to Cosby with two basic suggestions, either of which could solve the problem.

First, I suggested that he reboot. I know we all joke about our Internet Service Provider’s or our computer manufacturer’s technical support — their first answer always seems to be that we should reboot. There’s actually a good reason for this…it often solves the problem.

My other suggestion was that he use a CDR (CD-Recordable) and not a CD/RW (CD ReWriteable). They’re different. A CD R/W is not just a CDR that’s erasable and reusable.

I suspected that the Read/Write software for the drive was causing the wizard to fail.

Cosby wrote back to let me know…:

I think I have this figured out. I’ll let you know.

I think it’s the Roxio “packet writing software” that’s the culpret. I’m going to disable it and see. If that won’t work I may try to create and “ISO” file.

Cosby.

And, shortly after that, wrote again to report success:

Got it. Was definitely the Roxio packet (writer) that was the culprit.

I had to go the I.S.O. image file route and then burn the cd, but that did the trick.
I couldn’t find my original rescue media and didn’t want to be hunting for it in an emergency.
So………… I solved my problem

Thanks,

Cosby.