In my article Getting a New Scanner for Windows 7, I wrote about my purchase of a new scanner for my wife’s Windows 7 64-bit computer. Her old scanner was about 6 years old as was its software. There were not any Windows Vista drivers available for her scanner, let alone Windows 7 drivers.
The result was that we bought the Canon CS5600F, which she loves.
This week, I received a blog comment from Guiseppe, who recently bought one.
Fortunately, Guiseppe mentioned that he was thinking about changing to Windows 7 because he couldn’t install Windows XP’s Service Pack 3.
Just purchased the CanoScan 5600F scanner in March. Very happy with the quality and performance. Glad to hear it’s compatible with W7 as I may have to move from XP. Not that I want to, but, XP refuses to install SP3. Get the ” Access denied ” blurb even with ALL anti-virus, spyware, etc. disabled at start-up and not running at install. Boo-hoo, woe is me…Anyway, thanks for all the good advice.
I wrote back to Guiseppe to tell him how I solved my similar problem. I still think Guiseppe should move to Windows 7, if his hardware will support it, but I don’t want him to have to switch.
Some antivirus programs set up protection for some critical Windows files which prevents running the Service Packs.
In my case, the fix was to:
- download the service pack and burn it to a CDROM
- disconnect my Ethernet cable (I’m running behind my router, so nobody on the Internet side of the router can touch the computer anyway, but I want to make sure that there aren’t any connections
- uninstall the antivirus (I was using Sunbelt VIPRE at the time — now I use their VIPRE Antivirus Premium and expect to do the same thing at Windows 7 service pack time)
— if you’re running VIPRE, download the current full virus definitions so you can update after reinstalling, without having to connect to the Internet
- once Windows starts, insert the Service Pack 3 CDROM and run Service Pack 3
- when SP3 is installed and have finished its final reboot, reinstall your Antivirus
- if you’re running VIPRE, update its definitions with the file you downloaded — open VIPRE, click on File > Settings. Stay in the default Updates tab. In the Update Now section of the Updates tab, click on Browse. Use the standard Windows dialog box to find and select the definitions file you downloaded, and complete the update
- connect your Ethernet cable. If necessary to get an IP address, reboot (you might or might not have to reboot)
- Do your Windows Updates / Microsoft Updates — Start > All Programs > Windows Update (or Microsoft Update, which you should be using)