Sometimes the questions I receive are from people who have recently replaced their computers or otherwise made changes in their software.
The question may be difficult to explain or difficult to resolve — or it could address a question that was easy to answer.
But, most importantly, it means that the subscriber has a problem and needs help. The answer can even be "yes, you can do that…"
Such was the case this week with the question from Kathy Bedgood:.
We recently went from Roadrunner to Gmail because I wanted more space. With Roadrunner we used Outlook.
Can we keep using Outlook with Gmail because we miss the Outlook format and are having a hard time transitioning to Gmail without it. If we can do that, would there be any disadvantage to using Gmail with Outlook.
I guess we’re just creatures of habit! Lol (And, we’re not at all very computer savvy.)
Kathy’s question had some basic information omitted, but I was able to figure out what she meant.
She didn’t really switch from Roadrunner to Gmail for her internet access (Roadrunner is one of the cable-based Internet Service Providers in the U.S.), she switched from using Roadrunner’s email servers to using Gmail as her email provider. Gmail is mainly noted for their webmail.
I wrote back to Kathy to tell her the good news…
Yes, she can use Outlook with Gmail. She can download her emails from Gmail to Outlook (Gmail as her POP3 or IMAP server), and she can also set Gmail to be her outbound (SMTP) mailserver.
Once you have set up Outlook to work with Gmail, you can use it just like you have been doing.
Want to know how to do this?
Gmail provides directions for using its POP and SMTP servers with several different email programs in its Help section.
Not sure where to find Gmail’s Help section?
In the top right-hand corner of the Gmail window, there’s an icon of a cog — click on it. It’s a pull-down options menu that lets you select from Mail options, Mail help, Account Settings, and Privacy.