New subscriber Bruce wrote about a new Outlook Express email problem he was having:
I have used outlook forever. all of a sudden the red x does not delete stuff. I have re-booted. that did nothing. help.
After some emails, I determined that Bruce was really using Outlook Express 6 and not any version of Outlook. I was able to answer his email and tell him how to solve his problem.
Outlook and Outlook Express are two entirely different programs from Microsoft that have a similar names.
The problem is that Bruce had not compacted his email folders in a long time, perhaps ever. OE has gotten to the point where the file is so big that OE use it properly.
When you delete an email, even when you empty the Deleted Items folder, the email isn’t gone.
It gets marked "to be deleted the next time you compact the folders." The “Deleted Items” folder is really one big file that gets bigger and bigger and bigger…
Compacting folders is the step that rewrites the big file into a much smaller file. As it does this, only the emails that get written into the new version are those that haven’t been deleted.
Bruce needs to compact his OE folders. (If you’re running Outlook Express, you do, too!) This step will take a while since you’ve hit this point.
Open Outlook Express.
Then, File > Folders > Compact all folders.
That should solve the problem.
You can learn more about this problem and how to solve it by searching my www.TerrysComputerTips.com web site, using the Google search bar that’s on each page. Search for:
unable to delete emails in Outlook Express
I’ve written about the problem a lot of times — it seems like almost all OE users are hitting that wall now, which kind of makes sense because of the amount of time they’ve been using OE.