Subscriber Jeff Satterwhite wrote to ask about an email problem he was having. Strangely, he didn’t bother to tell me which email program he was using. But, the probable solution wasn’t at his end of the connection:
I was gone for a couple of weeks and I have a reoccurring email that keeps downloading and won’t let me access any of my other emails. I have confidential emails on this server (roadrunner) and need to get the errant email to stop. I’ve checked and there’s no "reply" option on the emails. I also know the sender and have received emails before with no problems.
I responded to Jeff to tell him that the email was probably hung up for some reason on his Internet Service Provider’s mailserver (RoadRunner’s mailserver). I suggested that he check to see if you can access it by webmail. Then, he should read and delete it that way using the webmail connection.
Most ISP’s use a standard formatting for the webmail. In his case, I’d try
as likely possibilites.
If those don’t work, call Roadrunner’s tech support and ask them how to log into webmail on Roadrunner.
I also asked what was his subscription mailing address, since the one he used wasn’t subscribed. This one was’t subscribed, he was lucky I responded.
Jeff wrote back to say:
I subscribed with: [deleted]@gmail.com. I talked with my geek-friend and he suggested what you did. I had my password reset w/RR and deleted the offending email off the server and that cleared up the problem. What an easy solution that plagued me for a week! Part of the problem with RR was that they took over my account from adelphia a few years ago and sometimes I have to log in using the adelphia.net to get them to know who I am. Thanks for your feedback.
Strangely, this same week, I had someone unsubscribe and and claim that they had written or posted several times without any response.
Since I didn’t have any emails from that address nor were there any web site comments from that address, that’s not surprising. If someone can’t be bothered to subscribe to my free newsletter, I can’t be bothered to give free tech support.
So a reminder to all — if you write me a question, be sure to either use your subscribed email address or tell me the subscribed address. Otherwise, you may not get any response.