After last week’s article DSL Connection Not Working Reliably, reader Andrea wrote:
I had a similar issue as the person in your article about her internet connection not working properly. I also have Verizon DSL and, at first, had their modem.
After about a year, my connection started dropping constantly, then would be okay again, then drop again, sometimes every few seconds. This went on for some time, even after calling them many times. I’ve also had them come out to my house many times to work on the lines outside. They were unable to figure it out.
I did some research on my own, and ended up buying my own combo modem/router, which is a D-Link. After hooking that up, miraculously, my connection was back, better than ever.
Some time went by, then suddenly my connection would drop again. The same thing started happening. After a while, I also began to get phone line static. Again, countless times calling them, having people come out..It would work, then not work, etc.
One time a technician said there were crossed lines outside in a box on the phone pole. Other times they always tried to blame it on a problem inside my house with the phone wires. The static just got worse and worse on my phone. Also, anytime someone called me, the internet would drop.
It was awful. They put the blame all on me, saying I must need all new lines throughout my house. Then again, suddenly, out of the blue one day…my internet connection worked flawlessly and wouldn’t you know…so did my telephone. No more static, no more dropped internet, and my browsing speed was suddenly much faster than it ever was.
Since that day, I’ve not had any problems again. I am betting that one or more people in my neighborhood were having the same issues and they must have fixed something in their lines.
Putting the blame on equipment and wires in my house when the problem was in their equipment the whole time. I would put bets on it that the woman’s modem is bad or Verizon’s lines are bad.
Thanks, Andrea. Reading about your experience may help Cathy resolve the issues with her Verizon DSL service.
Subscriber James Biddle also had some comments about his Verizon experience and solution.