Subscriber Mike Gallagher wrote
I enjoyed your last article, especially since it had a direct link to your Outlook problems section.
Unfortunately, it did not contain an answer to my problem.
The problem is that outlook 2007 does not actually send any email. It receives just fine, allows me to compose an outgoing email, and when I press send on the composition page, it stores it in the outbox.
However, when I select Send & Receive in the menu bar, the status page comes up and the sending line says “processing” as do the receive lines. Then everything shows completed, but the message is still in the outgoing list and the send/receive status box is gone. No errors are posted to the screen.
If I just do a “send All”, with no receive, then the status box just flashes on the screen, and is gone. Again, no errors are shown. I am using Outlook on two accounts, and the behavior is the same for both of them.
I am running Office 2007 on Windows 7, Home Premium, 64 bit.
I wrote back to Mike that, based on his description of the problems, I suspect that the outbound (SMTP) mailserver settings are not correct on the account he was trying to use. Outlook will allow you to use multiple email accounts — and if you do, you have to set up the SMTP server for each account.
You might not have set the SMTP server, or might have left it pointing to an invalid address, or have a bad userID/password set in Outlook for that account.
Mike wrote back to say:
I did leave out a bit of information. When I check the SMTP settings, I use the “test” button on the account settings panel, and both of them say they work fine.
I’ve also seen Outlook tests that worked fine, but the email wouldn’t send, especially with the sending line saying “processing” for a long time. If I recall correctly, the problem was that my actual email sending attempt didn’t do the right authorization steps with the mailserver. It might be that the mailserver won’t accept “secure authentication” if he’s trying to use it. Or, it might require secure authentication for actual acceptance of emails.
It’s possible that Mike’s having other problems. He didn’t mention where his mailserver was – whether he was using a mailserver provided by his Internet Service Provider or using one that was somewhere else on the Internet (I use the mailserver provided by my web host, not the one provided by my Internet Service Provider).
If he’s using a mailserver other than at his ISP, he might be making the connection but the mailserver may be rejecting the mail as an attempt to “relay” the email. If it’s doing that, that is an anti-spam system. Basically it would mean he wasn’t adequately authorized for the mailserver or that he was trying to use the server from a location other than within its network.
As an example, if I send an email from within my ISP’s network, I can use their mailserver (but I don’t, usually). However, if I take my notebook somewhere else, say a coffee shop and use their wireless connection to their Internet Service Provider, if I tried to send an email via my ISP, my ISP’s mailserver would reject the “relay” attempt.
If that wasn’t the problem, and if it was my computer, I’d probably delete the email account in Outlook and set it up all over again.