Longtime subscriber Mickey Christensen wrote with an interesting problem using Outlook Express:
I have a little problem that maybe you can help solve. I asked the computer guy I hire to come do computer work for me and he says he does not have a clue.
I am running Windows XP Pro SP3 and Office 2007 that has IE 8. I use Outlook Express for my email and it is the latest they show for my set up. (IE 8 is also the latest they show for my set up.)
My problem is that a friend who lives in New Orleans sends me business related emails and some have attachments. I get the email text and the attachments are missing.
He can send these to my wife’s email address on AOL and she gets the attachments. His wife can send me the email from her address and I get the attachments.
What am I doing wrong to keep from getting attachments from him. I get attachments from everybody else as far as I know.
I don’t think I have blocked him or I would not get the email at all.
I don’t think Outlook Express has the ability to strip attachments from incoming email.
I asked if he was using a new antivirus program, by any chance, or new anti-spam software.
It sounds like the antics of a corporate-type anti-malware filtering program, although they usually attach a message noting that the original attachment has been deleted.
Thanks for the reply.
I have not installed a new anti-virus or spam software, but the anti-virus software checks for automatic updates due to rapidly changing viruses.
If I find out, I will pass it on to you.
I know several antivirus programs have the ability to delete attachments — not just infected attachments or malware, but delete them by type of file.
Kaspersky Anti-Virus is one that can delete attahcments by file type. You can configure the "Attachment filter" to disable filtering, rename selected attachment types, or delete selected attachment types.
However, the problem is unusual. It sounds almost as if the problem is Mickey’s Internet Service Provider filtering the attachments, since the same sender can send to Mickey’s wife’s AOL email address.
Strangely, the sender’s wife can send the attachments to Mickey’s address successfully.
That makes me think that Mickey’s Internet Service Provider is selectively stripping attachments based on the sending email server or sending email domain.
If Mickey’s friend is not using a business-type email account, and is using a free account like Hotmail or Gmail, the ISP could be blocking the attachments because of previous malicious attachmetns from that domain.
Sometimes, blocking like that is short term. Other times, it is set in place and stays in place.
I’d check with the ISP, and have the email addresses available for that discussion, to say which work and which have attachments blocked.
The other thing I’d do is to finally step away from Outlook Express and use a current, supported email program. I use Thunderbird.